Airbnb review response examples that protect your listing

Thank you so much! You were wonderful guests, and we are glad the early check-in worked out. You are welcome back anytime.

We really appreciate this. So glad the hot tub and the hiking suggestions made the trip. Hope to host you again.

Thank you for taking such good care of the place. Guests like you make hosting easy. The door is always open.

So glad the workspace setup worked for your remote week. Thanks for the kind words, and come back soon.

Thank you! We loved having your family stay, and we are thrilled the kids enjoyed the game room. See you next summer, we hope.

Thank you for the honest feedback. You are right that the mattress in the second bedroom was past its best, and we have replaced it. We appreciate you flagging it kindly.

Fair point on the weak shower pressure. A plumber has since fitted a new pump. Thank you for an otherwise lovely stay.

You are right, the check-in instructions were confusing. We have rewritten them with photos for every step. Thanks for bearing with it.

Thank you for flagging the wifi dead zone in the back bedroom. We have added a mesh extender there. We hope the rest of the stay made up for it.

Agreed, the street noise on Friday nights is real. We have added earplugs and a white-noise machine, and we now mention it in the listing so guests can choose with full information.

Thanks for the note about the stiff patio door. It has been re-hung and glides properly now. We appreciate guests who tell us what needs fixing.

You are right that the listing photos oversold the garden in winter. We have added seasonal photos so expectations match reality year-round.

Thank you for the feedback on the thin towels. We have upgraded the full set. Small things matter, and we appreciate you saying it.

Fair comment on the slow drain in the bathroom sink. Fixed the week after your stay. Thank you for the heads-up and for leaving the place spotless.

Thanks for the honest review. The heating schedule was set wrong for the season, and we have corrected it so the house is warm on arrival.

Thank you for the feedback. For future guests: the listing states there is no parking on site, and the nearest garage is two blocks away, as described in the house manual.

We are sorry the stay did not meet expectations. We would note the air conditioning was serviced the morning it was reported and worked for the remainder of the stay.

We take cleanliness seriously, and the cleaner's checklist with timestamped photos from that turnover shows the home was prepared to our usual standard. We wish we had been given the chance to address this during the stay.

The hot water issue described was reported at 9pm and resolved by 8am the next morning, which is the fastest our plumber could attend. We are sorry it affected one evening.

For context: the listing notes the apartment is on the third floor with no elevator, and this is also mentioned in the pre-booking message every guest receives.

We respect every guest's experience, but the events described do not match our records or the messages exchanged during the stay. We are glad to clarify with any future guest who asks.

We are sorry the location did not suit. For future guests: the exact address area, transit options, and walk times are listed in the description and were shared before booking.

The damage fee referenced was not a surprise charge: it followed the resolution process with photos, and Airbnb reviewed and upheld it. We wish the stay had ended differently.

We would have loved the chance to fix this in the moment. Our message thread shows no issues were raised during the stay. Future guests: message us anytime, day or night, and we respond fast.

The house rules about quiet hours are in the listing and agreed to at booking. We enforce them for the benefit of the neighborhood and every future guest.

We are sorry the kitchen did not meet the standard we hold. We have reviewed that turnover with our cleaning team and added a final-check step. This is on us, and it has been addressed.

Thank you for the photos: that missed bathroom corner was real, and we have changed our checklist so it cannot happen again. We are sorry it affected your first impression.

We are sorry the coffee maker was out of order. A new machine was in place within two days, and we have added small-appliance checks to every turnover.

You are right that the barbecue needed a deep clean. It has had one, and it is now on the monthly maintenance list. Thank you for telling us.

We are sorry the linen mix-up happened. Fresh sets are now staged and labeled per bed so the error cannot repeat. We appreciate your patience during the stay.