For owners, office managers, and hosts

A bad review just landed.
Reply like a pro in 60 seconds.

Paste the review. Pick your tone. Get a brand-safe draft that de-escalates instead of arguing, for Google, Yelp, and Airbnb. Risky negatives route to approval so nothing goes out angry.

Draft my reply free Run a free review audit

Direct answer

Review Reply Copilot is a review-response tool for small businesses and hosts. Paste a Google, Yelp, or Airbnb review and get a calm, brand-safe reply draft in about a minute. Risky negative reviews route into an approval queue, and a free Google Business Profile audit grades your review presence.

88%

of consumers read Google reviews before choosing a local business.

Shapo, Google Review Statistics

41%

now always read reviews when browsing for businesses, up from 29% a year earlier.

BrightLocal Local Consumer Review Survey

1.7x

more likely to visit: customers favor businesses that respond to negative reviews.

Widewail review response research

From angry review to posted reply in three steps

1.Paste the review, or import reviews manually or by CSV.
2.Set your tone and the facts that matter. Saved brand voice fills in the rest.
3.Approve the safe draft, or route a risky negative to the approval queue first.

Start from your situation

Negative Google review

The 5-step method plus 25 copy-paste examples by scenario.

Fake review

Respond publicly, then report it: samples and exact steps.

1-star, no comment

The 2-sentence formula for silent ratings, with 8 examples.

Airbnb guest review

Public responses written for the next guest, not the last one.

Replies that sound like you, not a robot

Positive

Thank you for the thoughtful review. We are glad the team made you feel welcome and we hope to see you again soon.

Neutral

Appreciate the feedback. We are already improving the process and will keep your notes in mind on your next visit.

Negative

I am sorry for the experience. If you are open to it, we would like to learn more and make this right.

Is your review presence costing you customers?

Run the free Google Business Profile audit. Get a grade across 8 dimensions and the three fixes that matter most. Two minutes, no account required.

Run the free audit

Quick answers

Who is Review Reply Copilot for?

Owners, office managers, and Airbnb hosts who handle their own reviews. Paste a review, set your tone, and get a brand-safe draft in about a minute. Agencies managing client locations use the same engine through the agency workflow.

Can it handle negative or fake Google reviews?

Yes. Negative and fake reviews are the core use case. Drafts de-escalate, avoid admissions that create liability, and follow Google's content rules. Risky negatives can route to an approval step instead of posting immediately.

Will my reply pass Google's review-reply moderation?

Google now screens owner replies before publishing them with a pending, approved, or rejected status. Drafts are written to read human, reference the customer's actual experience, and avoid the generic patterns that get replies rejected.

Does it work for Airbnb host responses?

Yes. The Airbnb generator respects the public-response context and character limits, and keeps your response calm and future-guest-focused, which is who actually reads it.

Is there a free version?

Yes. You can draft replies free in Reply Studio, and the Google Business Profile audit is free. Paid plans add saved brand voice, batch replies, approvals, and multi-location workspaces. See the pricing page for plans.

Running reviews for clients? The agency workflow adds client workspaces, approvals, and SLA analytics.

See the agency workflow